Patients’ experiences have gradually illuminated many areas where the system works well and where it needs improvement through patient participation. Including patients in important healthcare discussions can shed light on how information is given, how care is organized and provided, how relationships with providers are formed, how safety issues are perceived, and how outcomes are evaluated.
Among the current issues that could be improved with patient participation are:
- Easing movement between different parts of the system
- More support for aging population
- Doctor-patient relations
- Nurse-patient relations
- Patient access to appointments, prescription renewals, physician feedback, and test results through information technology